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I’ve never left my pet before, what do I need to do?
We always recommend that you try to work on a good socialization base. Does your dog feel comfortable with new people? Does your pet get exposure to new environments, sounds, and sights. All these things can help lessen the stress of something “new”. It's also important to gather your pet’s vaccination and medical history.List a few emergency contacts and let them know you'll be putting their name down.
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What kinds of pets do you sit?
Only dogs.
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Do you or I provide the food?
You do.
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Do I pay before or after my return?
All services are paid in full prior to service.
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How much notice do you generally need?
We prefer at least a week. We need the time to get all your information and meet you. Holidays always fill fast so please book early. Of course, things happen and you can’t give a weeks notice. For these occasions we offer an Express Booking for less than 48 hours notice. The fee is an additional $25 dollars.
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Does my pet’s vaccination record have to be current?
We require that they be up to date on Rabies, Bordetella, DHLPP.
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How do you calculate the boarding fees?
Full day charged for the first day, regardless of drop-off time. No charge for last day of stay if picked up by 10am.
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What is your cancellation policy?
You must give 7 days notice of cancelling your reservation to receive your full deposit. If you cancel your reservation with less than 7 days you forfeit your deposit. Reservations that are scheduled during a holiday period, no refunds are given.
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If my pet becomes ill will you take them to your vet or mine?
We've been doing this a long time and have tried very hard in the past to accommodate everyone by going to their own personal veterinarian. But we ran into several problems. 1): the hours. Most clinics close at 5pm, and nine times out of ten the pet requires help in the evening. 2) Emergency clinics want the animal transferred to the regular veterinarian when stable. We also weren't able to seek advice/help from the owner’s vet at all hours of the night. 4) House calls weren't offered. We needed to work with a place that was open all the time, was willing to help us with our pets when we needed the help, and was sympathetic to the case that these were someone else’s animals we were caring for. We found that in Webster Groves Animal Hospital. They're open all the time. They're a full service hospital with a large staff. Someone is always available to help us and, they know our business!
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Can you email me while to let me know how the pets are doing?
Yes.
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Can you give us updates on the phone?
Absolutely! You are more than welcome to call the hosts regarding your pet. We normally do not call out unless a question or concern comes up. But feel free to check in on your pets as often as you want!
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Is the extra holiday fee for just on the holiday or for the entire time my pet is being boarded?
Just the holiday itself.
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Will my host family be located in my neighborhood?
We have host families located all over the metro area. Sometimes the best host match for your dog is not located in your immediate neighborhood. For your convenience we offer a pet taxi service where we deliver your pet to your host's home.